Delivery Policy

Storefronts may use courier integrations, in-house riders, manual dispatch, pickup, or cash on delivery depending on the merchant configuration.

Available delivery methods, fees, and service areas may vary by store, branch, product type, and order value.

When enabled, customers may receive order, dispatch, repair, or delivery updates by WhatsApp, phone, or email.

In-house rider notifications should include only delivery-relevant details and must not expose internal cost, profit, or staff-only links.

Customers can use the public tracking route when the merchant provides an order number or tracking link.

If a delivery fails because the customer is unreachable or the address is incorrect, the merchant may contact the customer to reschedule or cancel according to its policy.